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Order ORD-1048 has not arrived
Maria Chen · maria.chen@northwind.test
Hello! I ordered a desk lamp a week ago (ORD-1048). Tracking still says “label created”. Can you check?
09:58
Hi Maria, thank you for the order number. The parcel left our warehouse yesterday; the carrier updates the tracking with a delay of one day.
10:15
Thanks. Will it still arrive before Friday? It is a gift.
10:31
Yes: the carrier promises Thursday. I added a priority note to the delivery.
10:38
Perfect, thank you so much!
10:42
VAT number on the invoice
James Patel · james@brightlabs.test
Could you add our VAT number GB 123 4567 89 to invoice INV-2291? Our accountant needs it for the quarter.
09:05
Also, is it possible to get the invoices of the last three months as one PDF?
09:17
Return of a damaged chair
Sofia Rossi · s.rossi@lumen.test
The chair arrived with a broken leg. I attach two photos. How do I return it?
16:20
I am sorry about that, Sofia. I created a free return label: you will get it by email in a few minutes. A new chair ships today.
16:48
Great service, thank you.
17:02
Wholesale prices for 2027
Daniel Novak · daniel.novak@orbit.test
Hi team, we plan the orders for next year. Can you send the wholesale price list for 2027?
11:10
Hi Daniel, the list is ready next week. I will send it together with the delivery schedule.
12:30
Change the delivery address
Amara Okafor · amara@harbor.test
Please send order ORD-1046 to my office: 21 Harbor Street, floor 3.
08:45
Done, Amara. The courier has the new address.
09:02
Your refund is on its way
Lucas Meyer · lucas.meyer@tandem.test
Hi Lucas, we refunded $56.40 for the missing item. The bank shows it within 3–5 business days.
14:10
Draft: photos for the product page
Hana Sato · hana.sato@kite.test
Hi Hana, thank you for the photos. Could you also send them at 2000 px wide for the zoom view?
18:05
Exchange: size M to L
Omar Haddad · omar@cedar.test
Can I exchange the jacket from size M to L?
10:00
Of course. Send the jacket back with the enclosed label; size L ships as soon as it arrives.
10:20
Thanks, sending it today.
10:24